Respect, Dignity and Care

Where we use the term “residents” in this Privacy Notice, we refer to residents in our residential care homes and other service users that we provide care for.

We recognise the privacy and security of personal information is of great importance to our residents, their families and friends, our workers and others such as GPs and all those involved in looking after the welfare of our residents.

We have provided this Privacy Notice to set out why we need to collect personal information relating to our residents, families, friends and representatives, how we use it and how we protect it.

We have appointed a Data Protection Officer who is responsible for overseeing questions relating to this Privacy Notice. If you have any questions, please refer to the “How to Contact Us” section below.

Our privacy policy is governed by the principle of only collecting and using personal details when they help us provide a better service to our residents and to meet our legitimate interests including to protect our residents and workers.

The personal information we refer to in this Privacy Notice includes information that can be used to identify you. Your name and address are the main examples.